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Before using our online store, please carefully read the following terms of service. By proceeding to order a product from the alldigitalkeys.com online store, you acknowledge and agree to the entire terms of service.

General terms of service for the alldigitalkeys.com online store

The general terms and conditions of the alldigitalkeys.com online store (hereinafter also referred to as “online store”) are drawn up in accordance with the legislation of the Republic of Slovenia (a member of the European Union), the Consumer Protection Act (hereinafter: “ZVPot-1”), the Personal Data Protection Act (hereinafter: “ZVOP-2”), the General Data Protection Regulation (GDPR), and other relevant field legislation.

The provider of e-commerce services and operator of the online store is a company:

• Company: ADITUM, commercial, manufacturing, and service company, d.o.o.
• Abbreviated company name: ADITUM d.o.o.
• Business address: Pustal 132, 4220 Skofja Loka
• Email address: support@alldigitalkeys.com
• Contact phone: +38670751331
• Registration number: 6517021000
• Tax number: 35755628
• VAT identification number: SI35755628
• Decision on registration of the entity: SRG 2013/54201 (District Court in Kranj, Slovenia – EU).

1. General Business Conditions

1.1. General business rules of the company ADITUM, trade, production, and service company, d.o.o. (hereinafter also: “Company”, “operator,” and “seller”) are an integral part of all contracts between the operator as a provider and buyers of digital products (hereinafter also: “customer”, “buyer”, “consumer”, and “user”) in connection with the purchase of a product via the Company’s online store.

1.2 The provisions of the general terms and conditions also apply to all offers, preliminary invoices, preliminary contracts, legal and commercial statements, and other services arising from business between the Company and the customer.

1.3. Definition of Terms:

• Customer: A natural or legal person in a legal business relationship with the Company.
• Consumer: Any customer who is a natural person acquiring or using the Company’s digital goods or services for personal purposes.
• Offer: An offer in various forms, a preliminary invoice, or another form of proposal for the conclusion of a contract offered by the Company to the customer.
• Contract: An agreement in written form between the Company and the customer. The general conditions are integral to every contract.
• Subject of the Contract: Digital goods from the sales catalog of the Company’s online store.
• Personal Data: Data as defined by regulations governing the protection of personal data.

2. Application of General Terms and Conditions of Business

2.1. The general conditions are an integral part of the contracts concluded between the customer and the Company. By completing a purchase or otherwise entering into a contractual relationship, the customer fully agrees to the content of the general terms and conditions and confirms full awareness of the content.

2.2. Familiarization with the general business conditions is also possible on the alldigitalkeys.com website.

2.3. The moment of submitting a valid online order in the online store is considered the signing of the contract. From this moment, all prices and conditions are fixed and apply to both the seller and the buyer.

2.4. The general conditions bind both the Company and the consumer.

2.5. In case of any violation of these general conditions by the consumer, the Company reserves the right to use all legal means to remedy the violation.

3. Accessibility of Information

The operator undertakes to provide users with explanations and information about:

• The identity of the Company.
• Contact addresses enabling fast and efficient communication.
• Essential characteristics of digital goods or services.
• Product availability and delivery conditions.
• Clearly specified prices, including taxes (VAT), and delivery costs.
• Payment and delivery methods.
• Offer validity period.
• Withdrawal period and associated costs.
• Complaint procedures, including contact details for customer relations.

4. Protection of Personal Data

4.1. The company processes the personal data of visitors to the alldigitalkeys.com website using cookies, obtaining data from users, registered users, and buyers of the online store.

4.2. The types of personal data, the purposes of their processing, and the legal basis for processing are regulated by the independent Privacy Policy document. Customers can familiarize themselves with the Privacy Policy on the company’s website here.

5. Prices

5.1. Prices are quoted in EUR and include value-added tax (VAT).

5.2. Prices are applicable for online purchases on alldigitalkeys.com.

5.3. All prices are valid at the time of placing the order and may change at any time without specific prior notice.

5.4. The operator guarantees that prices are not adjusted based on automated decision-making and profiling of consumer behavior.

6. Payment Methods

6.1. The operator enables the following payment methods for digital product purchases:

• Payment by debit or credit card (Maestro, Mastercard, Visa).
• Payment by pro forma invoice, where the customer must complete the payment within 7 days from the order date.
• Cash on delivery (Note: Additional commission may apply, not included in the invoice).

6.2. In the case of payment by pro forma invoice, failure to make the payment within 7 days may result in order cancellation by the operator.

7. Purchase Procedure for Digital Products

The purchase procedure for digital products operates as follows:

7.1. The user browses the online catalog and selects the desired digital products.

7.2. Upon selecting a product, the user proceeds to checkout, where they confirm the order and payment method.

7.3. After successful payment, the user instantly receives the activation code and instructions for product download via email.

7.4. The user has the opportunity to review the order details, apply promotional codes (if available), and finalize the purchase in a single step.

7.5. The company immediately delivers the purchased digital product via email within 24 hours of order completion.

8. Refund Policy

8.1. Upon the user receiving the email containing the activation code for the purchased digital product and opening the email, the right to a refund is revoked.

8.2. The company does not entertain refunds once the email with the activation code has been delivered and accessed by the customer.

8.3. It is the customer’s responsibility to ensure the security of their email account to prevent unauthorized access to the received activation code.

8.4. The right to a refund is valid only if the activation code or product key provided by the company is proven to be faulty, duplicated, or non-functional.

8.5. The customer must contact customer support within 7 days of receiving the activation code or product key if there is an issue or non-functionality.

8.6. The company reserves the right to verify the reported issue before approving a refund.

8.7. In case of a confirmed issue with the activation code or product key, the company will either issue a replacement code or provide a full refund to the customer’s original payment method.

8.8. Refunds will be processed within 14 working days from the date of approval of the refund request.

9. Customer Support

9.1. For any inquiries, issues, or complaints regarding purchased digital products, customers can contact the company’s customer support via email at support@alldigitalkeys.com or by calling +38670751331 during business hours.

9.2. Customer support is available from Monday to Friday, from 9:00 AM to 5:00 PM Central European Time (CET), excluding public holidays.

10. Amendments to the General Terms and Conditions

10.1. The Company reserves the right to modify or amend these general terms and conditions at any time without prior notice.

10.2. Amendments to the general terms and conditions are applicable to all contracts concluded after the effective date of the amendment.

10.3. Customers are encouraged to periodically review the general terms and conditions on the alldigitalkeys.com website to stay updated with any changes.

11. Final Provisions

11.1. The general terms and conditions are valid from the date of their publication on the alldigitalkeys.com website.

11.2. In the event of a dispute between the Company and the customer, both parties will endeavor to resolve the matter amicably. If an amicable settlement is not reached, the dispute will be settled by the competent court in Kranj, Slovenia, in accordance with Slovenian law.

11.3. These terms and conditions are written in the Slovenian language and may be translated into other languages. In case of any discrepancy between the Slovenian version and a translated version, the Slovenian version prevails.

By placing an order through the alldigitalkeys.com online store, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined herein.